This policy explains how to cancel your Accrova subscription, what happens when you cancel, and our position on refunds. It forms part of, and should be read together with, our Terms of Service and Privacy Policy.
To cancel your subscription, contact your Accrova account manager. Cancellation, any required notice period, and any early-termination terms are governed by your subscription contract, and this policy is subject to those contractual terms.
If you're not sure who your account manager is, email support@getaccrova.com from the email address on your account and we'll put you in touch.
Subscription fees are billed in advance and are non-refundable, except (a) where a refund is required by applicable law, or (b) where we expressly agree to one in writing. If you believe you were charged in error, contact us within 30 days of the charge and we will review it in good faith.
Annual plans are paid in advance for the year. If you cancel an annual plan mid-term, you retain access through the end of the prepaid year; we do not refund the remaining months unless required by law.
Accrova is a business-to-business service. Where you are a consumer protected by a statutory cooling-off or right-of-withdrawal period (for example, certain customers in the EU/EEA or UK), those statutory rights are not affected by this policy. For digital services that begin immediately, you may be asked to acknowledge that performance starts during the withdrawal period, which can limit that right as permitted by law.
If a renewal payment fails, we may retry the charge and may suspend access until payment is resolved. If payment remains unresolved, we may cancel the subscription. You remain responsible for amounts properly due before cancellation.
After cancellation, we handle your data as described in our Privacy Policy — customer data is retained for a limited period to allow reactivation and to meet legal obligations, then deleted. You may request export or earlier deletion of your data by contacting support@getaccrova.com.
We may update this policy from time to time; material changes will be notified as described in the Terms of Service. Questions? Contact support@getaccrova.com.